The newly appointed Chief Information Officer (“CIO”) determined the IT Organization was operating at a Level 1 Maturity (Utility Based) from a Demand Management perspective. The CIO assessed the IT Organization was operating at a low Level 2 from a Supply perspective. While the Demand “pull” from the Business was becoming more complex, strategic, and at higher volumes of activity due to increased demand for IT enablement requiring the IT Organization to transform its ability to shape as well as manage Business Demand better, and more effectively.