Case Study
Global Shipping Services Company
Global Digital Strategy And Data Center Of Excellence
Challenge Faced
Our work in transforming the client’s Enterprise Operating Model, the CEO needed to improve its competitive posture to establish a more proactive, go to market capability in digital, data and innovation product/services. Client was not mature in product development from a commercial “outside-in” perspective. Our engagement required designing a Center of Excellence for Data and Digital. This engagement included defining new roles, responsibilities, governance, success metrics, an end-to-end innovation process for the Enterprise and the corresponding rules of engagement.
Engagement Approach
Our approach was to execute Steps 3 and 4 from our Strategy design and Operating Model transformation framework. Our engagement reflected a 90-Day process to design the Enterprise Center of Excellence “CoE” for a new digital, data and innovation process capability. We utilized internal (employee base, process owners, leadership, etc. ) and client’s external stakeholders across their entire ecosystem (partners, suppliers, vendors, financial services, etc.). The Innovation Process was completed in collaboration with both external and internal stakeholders bringing in new capabilities (agile development, new platforms ), cycle times, intake process, product portfolio, and major stage gates.
Results
Our process created the new Chief Digital Officer role to launch the Data/Digital CoE and new Innovation Process. This role created new ideation, new commercialized data and service based products, and more importantly two new customer driven pilots within 3 months of the engagement close. Client has already seen significant increase in sales activity, new revenue generation, ideation and co-development opportunities with stakeholders across their ecosystem.