Case Study
Global Shipping Services Company
Operating Model Transformation (Digital And Data Center Of Excellence)
Problem Statement
As part of our work in transforming the client’s Enterprise Operating Model, CEO felt it was critical in the company’s industry and competitive posture to establish a more proactive, go to market capability in digital, data and innovation product/service design. The client was not mature in product development from a commercial “outside-in” perspective. Our engagement required designing a Center of Excellence for Data and Digital, including a Core Innovation Process. This engagement included defining new roles, responsibilities, governance, success metrics for an end-to-end innovation process.
Engagement Approach
Our approach executed Steps 3 and 4 in our Strategy and Operating Model design framework and process. Our engagement reflected a 90-Day process to design the Enterprise Center of Excellence “CoE” for a new digital, data and innovation process capabilities that was driven by internal (employee base, process owners, leadership, etc. ) and including working with client’s external stakeholders across their entire ecosystem (partners, suppliers, vendors, financial services, etc.). Our process also reviewed new capabilities (agile development, new platforms ), cycle times, intake process, product portfolio, and major stage gates.
Results
Hired a new Chief Digital Officer while launching the Data & Digital CoE and new Innovation Process. Our engagement drove significant success measured by new ideation, new commercialized data and service based products, and more importantly two new customer driven pilots within 90-Days. The client has already seen significant increase in sales activity, new revenue generation, ideation and co-development opportunities with stakeholders across their ecosystem.