Case Study
Global Financial Services Company
It Shared Services Strategy & Operating Model Design
Problem Statement
Our client’s generation business was sold in response to deregulation and thus, the client wanted to re-size their back office process for HR, IT, etc. and move them into a more Shared Services Operating Model.
Engagement Approach
Our work required us to design the strategy for IT, HR and other shared capabilities within the client ecosystem. Prior to our engagement, the client’s Business partners were seeing little value in the shared services output and were absorbing a large overhead cost. Therefore, our work engaged our Strategy and Operating Model design process into collaboration with the client’s Functional leadership inclusive of defining their Business Outcomes by function and facilitating a Process Redesign of their Shared Services Area. Process teams were established for each area with both functional and business representation from IT , HR and Accounting Core Processes.
Results
We significantly restructured (both processes & organization) with a customer focus or an “outside-in” perspective first. In the end the Shared Services earned the business’s support and respect with 25% cost reduction across the Shared Services model.